FAQ

Embroidery and Garment Printing FAQ

Can I claim tax relief on embroidered workwear?
If your clothing features a company logo it could be deemed as uniform or workwear, meaning you may be able to claim tax relief on the cost of the clothing or the cost of laundering the clothing. See the Uniform Tax Rebate website for more details.
 

What if I don't have a logo yet? 
ID Uniforms can help you develop a company logo. Click here for more information.

What design formats do you accept?

We will accept any format, as long as the image is clear. If the image isn't clear
we will contact you. We can read the following formats: tif, gif, jpg, cdr, ai, eps, pdf and wmf. We prefer large images such as eps, ai, wmf, or high resolution jpg (300dpi). As with any digital process,
the better the image the better the final product. 

What's a set up charge?

It's the cost of converting (digitising) your logo into a format that can be used by an embroidery machine. This creates a very specific set of instructions so our machines know where to use each colour and in what order. This is a skilled job and is one of the main elements of a high quality embroidery.

For screenprinting we need to make screens for your designs to mask off areas of fabric. .

For vinyl transfers we will need to vectorise you logo so that our machines can accurately cut the design.

Once created we will store your files securely, so if you need more items making with the same design you won't have to pay any additional set up charges.

When you digitize an embroidery design, who owns the digitized file? 

ID Uniforms owns the digitized file. You will be charged once to setup your artwork. There will be no setup charge for reorders if you do not require changes to your design.

Can I supply my own embroidery file?

If you have a design that was previously digitised by another embroidery shop, send us the digitised file from that job to ensure a perfect reproduction. Supplying an embroidery-ready file will lower your setup fees.

Can you send me a proof of how my garments will look?

Before you order, we'll happily supply you with a mock-up of what your garment is going to look like so you can make sure it's right before we get started.

Can you embroider caps?

Yes, we can embroider the front and sides of the cap.

I want names of individuals on my garments can you do that ?

Yes, Monogramming is one of our many specialist services

How many colours can I have in the design?

Our embroidery machines can have up to 15 colours in a design. Screen printing can have up to 6 colours in a design and vinyl transfers can be printed in full colour or cut out of different coloured vinyls. Note that embroidery designs can consist of solid colours only and not can not be graduated/faded.

How do I send you my artwork?

You can either use the upload link on our website or email us drectly.

If it's a big file (more than 10Mb) then it would be great if you could call us first to let us know it's coming. If you prefer, we're happy to accept files on disc. We can also do paper designs, but we'll make a small charge for converting them into a format we can use with our machines

What delivery options are availble? 

You are welcome to collect your items in person or we will deliver locally for free. We also use Royal Mail or Couriers to deliver items.

How soon will my order be ready?

We aim to provide a swift and efficient service. Turnaround on orders is usuallly within 1 week.

What is your return policy?
We cannot accept returns on decorated, worn, washed or discounted garments under any conditions.

Can I supply my own items to be embroidered or printed?

Yes you can, but ID uniforms cannot accept responsibility for any damage that may occur. We occasionally make a mistake, but if we supply the garment it will be at our cost. If you supply it it is at your cost. We can also help you save you money by purchasing the product for you thanks to volume discount with our suppliers.

What are you minimum and maximum order quantities?

Minimum is one item, and there is no maximum. However, it does get more cost effective the more items you order.

What colours are available?

ID Uniforms has a wide range of standard colours available. If you require a specific colour match then we will be happy to work with you to achieve the best results. However, this may involve us buying specific threads, vinyls or inks at your cost to obtain an exact colour match.

Payment

For non-account customers ID Uniforms requests full payment with order.
This can be made by Credit/Debit Card, Bacs or Cheque.

For card payment we use Nat West Merchant Services and can accept a variety of Credit/Debit Cards. We do NOT however accept American Express.

Pay Pal facilities are available for the Web Basket feature of the Online Shop.

We also accept payments from customers wishing to call and make payments over the telephone or Bank Transfers.
Please Contact Us, if you wish to use this facility.

Non Account Customers are requested to pay in advance, e.g. payment with order.

All Account Customers are requested to pay within 14 working days from their receipt of goods.

Very occasionally customers have change their minds and cancelled their orders. We request that a 25% fee of the final total be paid towards the re-stocking charge for the garments ordered on the customers behalf.

What are your terms and conditions?

Our Terms and conditions can be found here.